WHAT DOCUMENTS ARE REQUIRED FOR SENDING?

- generate barcodes for the goods intended for shipment in the West Parcel Personal Account, print and stick them on each parcel;

- put the barcoded parcels in a common box, be sure to add a printed description of all the attachments and pack it in accordance with the rules for packing parcels. Mark "Direct" on the top of the box with a black marker;

- measure the dimensions and weight of the total box and draw up documents for sending the parcel.

Upon completion of the paperwork, you will be provided with a package of documents for shipment. This package of documents must be glued to the common box and sent to our warehouse in Miami.

MAXIMUM PARCEL SIZE AND WEIGHT?

When sending a general parcel from Ukraine or Europe to the United States, size limits may apply depending on the carrier you choose!

Please note! The size should be measured on the package at the points that protrude the most. If the size is incorrect, the USPS will not allow packages with incorrect dimensions to pass through, and will delay them and then have to search for them.

West Parcel's requirements for parcel weight limits:

- maximum weight - 70 kg of estimated weight (total weight of all goods in the parcel). All parcels exceeding this weight will be sent back.

Weight and size restrictions for different shipping methods from Miami to the final customer (for Consolidation Direct):

UPS SurePost or UPS Ground: (usually weighing more than 450 grams), must be at least 4 cm thick.

Mail Innovations: weight from 0.03 kg to 0.45 kg, the sum of length + 2 width + 2 height cannot exceed 330 cm.

Surepost: weight from 0.03 kg to 4 kg, each side cannot be more than 86 cm, and the thickness must be at least 4 cm thick. If the longest side is more than 43 cm, then the other two cannot be more than 43 cm.
Economy DDU (international shipping): weight from 0.03 kg to 2 kg, the sum of length + width + height cannot exceed 91 cm, each side cannot exceed 60 cm.

Parcels sent via FedEx 2Day Consolidation have two packaging options:
1. Fedex Pak - use only a courier package. The maximum physical weight cannot exceed 4 kg. Maximum dimensions: 29.85cm x 37.5cm x 12.5cm. The volume (LxWxH) must not exceed 10.000 cm3.
2. Fedex Box - maximum dimensions: 44cm x 31cm x 7cm. The maximum physical weight must not exceed 22 kg.

Please note: The label always shows the weight rounded to the nearest whole number, but the shipping cost is calculated based on the estimated weight.

We kindly ask you not to wrap the parcels for consolidation on the outside with film (we recommend wrapping only the goods inside the parcel with protective film). The film makes it difficult to scan barcodes, which significantly complicates the parcel processing process and increases the delivery time.

ESTIMATED WEIGHT

NOTE:

THE VOLUMETRIC WEIGHT IS CALCULATED BY THE FORMULA: LENGTH (CM) X WIDTH (CM) X HEIGHT (CM) : 5000 = TOTAL WEIGHT (KG)

The estimated weight will be determined by the carrier when you place your order.

For further shipment from Miami to customers, in most cases, the actual weight is the estimated weight.

HOW TO PAY FOR DELIVERY

Immediately when creating documents in your personal account, in USD.

DELIVERY OPTIONS

From Ukraine, you can send a Direct parcel by Nova Poshta Global, Ukrposhta from the Ukrposhta account or by UPS Express (information about UPS Express delivery can be found in the personal account).

In order to send Consolidations Direct via UPS or FedEx, first print out the labels from Miami (codes begin with "CPG") and stick them on each of the parcels included in the consolidation. Pack the parcels in one consolidation box, seal the box, and stick a Direct label (code begins with "CDS") on it.

CARRIER COMPANIES IN THE USA TO THE END BUYER

USPS, UPS, UPS Economy DDU, FedEx International Priority Export, FedEx International Economy Export, FedEx International Ground One Rate - at the client's choice. Find more information about delivery options here.

PARCEL INSURANCE

Yes, to the buyer's door,
1% of the total cost of the parcel. Details.

1. UPS MI - the parcel is not insured by default, but you can choose insurance - 1% of the value of the investment.
2. UPS Surepost - parcels up to $ 100 are insured by default, when creating a parcel, the customer is charged $ 0 in a separate transaction to show that the insurance is free.
3. USPS Priority - a parcel up to $100 is insured by default, when creating a parcel, the customer is charged $0 in a separate transaction to show that the insurance is free.
4. Economy DDU - the parcel is not insured by default, but you can choose insurance - 1% of the value of the investment.

In case of parcel loss, Fedex pays compensation up to $100.

Additionally, you can use the insurance from Western Bid, which compensates the cost of a lost parcel from $100. The price of such insurance is 1% of the total cost of the parcel.

Read more in the article about insurance.

DO ALL COUNTRIES HAVE INSURANCE?

Please note that UPS Economy DDU deliveries are usually tracked in only six countries (Canada, China, Israel, Japan, Singapore, and the United Kingdom). Tracking is not available in other countries.

Therefore, UPS Economy DDU insurance is not available for shipments to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, and Spain.

COST OF DELIVERY TO THE BUYER'S DOOR

The price will be indicated when you create the label.

The shipping amount can be calculated on the shipping calculator.

PAYMENT OF DUTY

Not required for customers in the United States. For other countries, we recommend checking with the recipient's country. For information on the threshold for duty-free or tax-free importation of goods for parcel recipients, please click here.

MAXIMUM INVESTMENT VALUE

The total value of the goods in the total parcel should not exceed $800 per day per recipient. If the amount is higher, a duty will be charged, which must be paid by the sender.

Please note: due to the fact that the parcels will be delivered to Miami and the recipient of the parcels in the warehouse will be the sender's name, you may be charged an import duty.
To avoid being charged import duties, the contents of all parcels arriving in the United States on the same day must not exceed $800 in value.

If the total value of the parcels exceeds $800, you can specify one or more other shippers.

We recommend that you either set a price that falls within these limits or send the parcels on different days.

Important: we do not accept goods that are presented as a gift - it must be a commercial shipment.

COUNTRIES OF DELIVERY

USA, Canada, China, Japan, Singapore, Gibraltar, Hong Kong, England.

TRACKING NUMBER

The tracking number from Ukraine or Europe to Miami is provided by the postal carrier you have chosen for the shipment.

The tracking number from Miami to the final buyer is provided by UPS immediately after the parcel is completed in the West Parcel Personal Account.

DELIVERY METHOD

You can send parcels from both Ukraine and Europe to our warehouse in Miami, from where our operators will send out the goods to your customers.

Please note! When registering a parcel, you must register it in your name.

The address of our warehouse in Miami:
Your first and last name
IN CARE OF WB WAREHOUSE
3500 W Hallandale Beach Blvd
Pembroke Park, FL, 33023

For example:
Ivan Ivanov IN CARE OF WB WAREHOUSE, 3500 W Hallandale Beach Blvd, Pembroke Park, FL 33023, USA.

If necessary, you can abbreviate the first name, but not the last name or the phrase "IN CARE OF WB WAREHOUSE".

From Ukraine, you can send a Direct parcel by Nova Poshta Global, Ukrposhta from the Ukrposhta office, or UPS Express.
To send Consolidations Direct via UPS, first print out the labels from Miami (codes starting with "CPG") and stick them on each of the parcels included in the consolidation. Pack the parcels in one consolidation box, seal the box, and affix the Direct label (code begins with "CDS") to it.
Parcels can be delivered to:
● to the office of the Western Bid regional representative in your city (parcels weighing less than 4 kg);
● deliver (in person or using Nova Poshta targeted delivery) to the Western Bid center in Kyiv at 10a Smelyanska St., warehouse 8
● send the parcel by Nova Poshta to the following address: Kyiv, Nova Poshta branch No. 18, to the owner of the phone number +38 (067) 678-46-10.

Parcels weighing up to 30 kg, up to 120 cm long and less than 70 cm wide can be sent by Nova Poshta to the following address: Kyiv, Nova Poshta branch No. 18, to the owner of the phone number +38 (067) 678-46-10 (recipient Ruslan Huseynov, Western Bid) This number is not intended for calls and consultations.

Parcels weighing more than 30 kg, more than 120 cm long and more than 70 cm wide should be sent by targeted delivery to the address: 10a Smelyanska St., warehouse 8, Kyiv, Ukraine, to the owner of the phone number +38 (067) 678-46-10 (recipient Ruslan Huseynov, Western Bed).

Please note: The waybills are valid for 20 days from the date of creation. If you have not sent the parcel within this period, you need to cancel it and create a new shipment. Otherwise, the parcel will not be accepted by the postal services.

DELIVERY AGAINST SIGNATURE

No, there is no such service.

CHANGE OF DELIVERY ADDRESS

No, there is no such service.

HOW TO OBTAIN A PERMIT TO EXPORT ITEMS MADE OF STONES, METALS, PAINTINGS AND SCULPTURES?

You must obtain the permit yourself.

WHAT HAPPENS TO THE PARCEL IN CASE OF NON-DELIVERY?

Returns are free of charge to our warehouse in Miami, USA.

The shipment can be stored in the warehouse for 30 business days. During this time, you need to make a decision about this parcel, otherwise it will be disposed of. Please note the date of disposal. We store the parcel free of charge for 30 days.

If after 30 days you do not inform us where to send it (return it to you or to a new customer), the parcel will be disposed of. There will be no additional notifications in this regard, so we recommend that you note for yourself the date of disposal by which you need to make a decision on your parcel.

Within the above 30 days, you can resell the item and we will send it to the new buyer's address (you will only pay the actual cost of shipping from Miami to the buyer), or you can request a return to our Fulfillment Center in Miami and store it there longer.

There are three options:
1. The parcel will be automatically disposed of if you do not inform us of a different decision during this time.

2. You can create and send us a new label to send the package to the same or a new recipient.

3. If the parcel is relevant to the buyer, please specify the address and contact phone number. Create a new label. We will send a request to the carrier for re-delivery.

To prevent such situations, we recommend that you track your parcels until they are delivered, which will allow you to contact the buyer in time in case of a delay. In European countries, for example, there is almost no shelf life after a failed delivery, and the parcel is immediately returned.

Return cost: shipping price +45% (the shipment was made at special rates that do not apply to returns). If the return is from a non-EU country, the cost of customs clearance is additionally charged.

CAN I SEND PARCELS TO AMAZON WAREHOUSE?

Yes, you can use any carrier. You can also use the services of our prep center to prepare the goods and deliver them to Amazon warehouses.

ARE THERE ANY ITEMS PROHIBITED FOR SHIPMENT?

Yes, there are things that are prohibited for shipment abroad. Parcels with such items may be confiscated by the customs services or returned to the sender at his/her expense. Please read the list of prohibited items before sending your parcels.