DELIVERY TIME

The consolidation center is located in Kyiv. From there, the parcels will go to Europe, then fly to Miami by UPS. And then to your customers. The planned delivery time is 7-8 days to Miami and a few more days to the buyer.

WHAT DOCUMENTS ARE REQUIRED FOR SENDING

You need to print the barcode and stick it on the parcel. The label will be affixed to the parcel at our warehouse in Miami. At the same time, the tracking number will be available in your account immediately after the delivery is completed.

You can print the barcode in your account at any time after the delivery is completed.

MAXIMUM PARCEL SIZE AND WEIGHT

Restrictions on parcels sent to American addresses: long side no more than 40 cm, the rest no more than 35 cm. The estimated weight is the maximum weight of the parcel with the goods (volumetric or actual). The maximum estimated weight of each parcel is 4 kg.

Restrictions on parcels going from Miami to abroad: weight from 0.03 kg to 2 kg, the sum of length + width + height cannot exceed 91 cm, the long side no more than 40 cm, the rest no more than 35 cm.

Parcels sent by UPS SurePost or UPS Ground (usually weighing more than 450 g) must be at least 4 cm thick.

We kindly ask you not to wrap packages for consolidation with plastic (we recommend wrapping only the goods inside the package). The film makes it difficult to scan barcodes, which significantly complicates the parcel processing process and increases the delivery time.) The film makes it difficult to scan barcodes, which significantly complicates the parcel processing process and increases the delivery time.

COST OF DELIVERY

The shipping amount can be calculated using the shipping calculator.

HOW TO PAY FOR DELIVERY

Payment for delivery is deducted from your account in your personal account. You can top up your account using the PayPal payment system. Detailed instructions on how to do this are here. It is also possible to fund your account using Payoneer. Learn more about this method here.

COUNTRIES OF DELIVERY

USA, Canada, China, Israel, Japan, Singapore, England. Delivery to P.O. box /APO/FPO/DPO/US Territories.

MAXIMUM INVESTMENT VALUE

The cost of an attachment in each parcel sent to one recipient's address should not exceed $100 USD.

WHERE TO DELIVER THE PARCEL

Packed parcels with barcode labels for Consolidation Plus should be delivered to the nearest open Western Bid office or sent at your own expense to the Western Bid center in Kyiv.

Parcels can be delivered to:
● the office of the Western Bid regional representative in your city;
● deliver (in person or using Nova Poshta targeted delivery) to the Western Bid center in Kyiv at the address: 10a Smelyanska St., warehouse 8, Kyiv, Ukraine
● send the parcel by Nova Poshta to the following address: Kyiv, Nova Poshta branch No. 18, to the owner of the phone number +38 (067) 678-46-10 (recipient Ruslan Huseynov, Western Bid).

Please note that this phone number is for shipping purposes only, it is not intended for calls and consultations.

Waybills are valid for 20 days from the date of creation. If you have not sent the parcel within this period, you need to cancel it and create a new shipment. Otherwise, the parcel will not be accepted by the postal services.

TRACKING NUMBER

UPS is displayed immediately.

CAN I CALL A COURIER

No, this service is not available.

DELIVERY AGAINST SIGNATURE

No, there is no such service.

PARCEL INSURANCE

Yes, to the buyer's door,
1% of the total cost of the parcel. Details.

1. UPS MI - the parcel is not insured by default, but you can choose insurance - 1% of the value of the investment.
2. UPS Surepost - parcels up to $ 100 are insured by default, when creating a parcel, the customer is charged $ 0 in a separate transaction to show that the insurance is free.
3. USPS Priority - a parcel up to $100 is insured by default, when creating a parcel, the customer is charged $0 in a separate transaction to show that the insurance is free.
4. Economy DDU - the parcel is not insured by default, but you can choose insurance - 1% of the value of the investment.

In case of parcel loss, Fedex pays compensation up to $100.

Additionally, you can use the insurance from Western Bid, which compensates the cost of a lost parcel from $100. The price of such insurance is 1% of the total cost of the parcel.

Read more in the article about insurance.

Parcels sent via Consolidation Plus FedEx 2Day have two packaging options:

1. Fedex Pak - use only a courier package. The maximum physical weight cannot exceed 4 kg. Maximum dimensions: 29.85cm x 37.5cm x 12.5cm. The volume (LxWxH) must not exceed 10.000 cm3.
2. Fedex Box - maximum dimensions: 44cm x 31cm x 7cm. The maximum physical weight must not exceed 4 kg.

DO ALL COUNTRIES HAVE INSURANCE

Please note that UPS Economy DDU deliveries are usually tracked in only six countries (Canada, China, Israel, Japan, Singapore, and the United Kingdom). Tracking is not available in other countries. Therefore, UPS Economy DDU insurance is not available for shipments to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, and Spain.

CHANGE OF DELIVERY ADDRESS

No, it's not possible.

HOW TO OBTAIN A PERMIT TO EXPORT ITEMS MADE OF STONES, METALS, PAINTINGS AND SCULPTURES

For parcels containing goods requiring a cultural examination (for paintings, art objects, sculptures, etc.), you must make the examination yourself and include the documents on the examination in the package with the documents.

For parcels containing goods that require gemological examination (stone and precious metal products), you must make the examination yourself and attach the documents on the examination to the package with the documents. If the stones are untreated or in the form of sand, then bring or send them only in a sealed box by a gemologist.

Various additional permits may be required for customs clearance, regardless of the value of the goods. For example, switchblades and dirks require a conclusion that these items are not cold steel. You are obliged to provide all necessary permits for the cargo (certificates, certificates, examinations, etc.) at your own expense.

WHAT HAPPENS TO THE PARCEL IN CASE OF NON-DELIVERY

Returns are free of charge to our warehouse in Miami, USA.

The shipment can be stored in the warehouse for 30 business days. During this time, you need to make a decision about this parcel, otherwise it will be disposed of. Please note the date of disposal. We store the parcel free of charge for 30 days.

If after 30 days you do not inform us where to send it (return it to you or to a new customer), the parcel will be disposed of. There will be no additional notifications in this regard, so we recommend that you note for yourself the date of disposal by which you need to make a decision on your parcel.

Within the above 30 days, you can resell the item and we will send it to the new buyer's address (you will only pay the actual cost of shipping from Miami to the buyer), or you can request a return to our Fulfillment Center in Miami and store it there longer.

There are three options:

1. The parcel will be automatically disposed of if you do not inform us of a different decision during this time.

2. You can create and send us a new label to send the package to the same or a new recipient.

3. If the parcel is relevant to the buyer, please specify the address and contact phone number. Create a new label. We will send a request to the carrier for re-delivery.
To prevent such situations, we recommend tracking parcels until they are delivered, which will allow you to contact the buyer in time in case of a delay. In European countries, for example, there is almost no storage period after a failed delivery, and the parcel is immediately returned.

CAN I SEND PARCELS TO THE AMAZON WAREHOUSE

Yes, you can use any carrier. You can also use the services of our prep center to prepare the goods and then deliver them to Amazon warehouses.

To send goods to the prep centers and FBA (Fulfillment By Amazon) or FBM (Fulfillment by merchant), you can use other delivery methods, for example, delivery by New Mail Global, DPD to Europe, Consolidation Plus, Consolidation Direct or delivery from our fulfillment center.

ARE THERE ANY ITEMS PROHIBITED FOR SHIPMENT

Yes, there are things that are prohibited for shipment abroad. Parcels with such items may be confiscated by the customs services or returned to the sender at his/her expense. Please read the list of prohibited items before sending your parcels.