We have started sending parcels to Europe via DPD to the following countries:
SK - SlovakiaAT - AustriaDE - GermanyIT - ItalyHR - HungaryEE - EstoniaDK - DenmarkLU - LuxembourgSI - SloveniaLV - LatviaLT - LithuaniaBE - BelgiumCZ - Czech RepublicFR - FranceNL - NetherlandsES - SpainFI - FinlandPT - PortugalSE - SwedenRO - Romania
Delivery to the islands in the listed countries is not available.

⇒ parcels up to 4 kg can be brought to the open office of the Western Bid regional office in your city;

⇒ bring it to the Western Bid center in Chernivtsi at 194a Heroiv Maidanu St., office 4, or to the Western Bid warehouse in Chernivtsi at 186g Heroiv Maidanu St.

⇒ send the parcel by Nova Poshta to the following address: Chernivtsi, Nova Poshta branch #30, to the owner of the phone number +38 (067) 44-55-977 (recipient: Kalancha Artem, Western Bid).

Please note: this number is indicated only for sending, it is not intended for calls and consultations.

You can send parcels of any size to the warehouse by targeted delivery within the permissible dimensions and by any postal service.

The IOSS number (if any) must be written or glued to the parcel.

It is calculated on the parcel checkout page or using the shipping calculator.

It takes 7-9 business days from the moment of departure from Chernivtsi.

*During martial law, delays at customs are possible.

After completing the parcel clearance procedure, you must individually pack, print and label the goods you have chosen, and then bring them to the nearest Western Bid center yourself, or pack them in one box (package) and send them at your own expense to our center in Chernivtsi, from where they will be sent to buyers. The weight of each item for this consolidation should not exceed 30 kg, and the cost should not exceed $150.

To ensure that your parcels are scanned faster and do not require manual processing by postal employees (and thus reach your customers faster and do not require additional fees for their processing), please follow the simple packaging requirements of the postal service:

Do not wrap parcels with film or stretch film (only the goods inside the parcel can be wrapped with protective film). Only cardboard boxes and/or courier bags are allowed for shipping.

Do not tape the entire parcel.

Replace tubes with square or triangular packaging.

Do not pack in wooden, plastic, metal, plywood, or chipboard boxes, or wrap with kraft paper or bubble wrap.

Postal service rules allow you to

- send a courier package and tape it in several places (but not completely!);
- glue the corners of the box to keep the parcel in shape;
- wrap the goods inside the cardboard box with a film/bag;
- put cardboard boxes in a courier package.

Please follow these rules, as scanning the dimensions of a parcel becomes significantly more difficult (and sometimes impossible) due to the fact that the protective film (or tape that wraps the entire parcel) "reflects" the laser beam on the scanning equipment.

If the packaging does not meet the requirements, the carrier will charge a fine of $45. The funds will be deducted from your account.

Please note! Measure the size on the package at the most accurate points. If the size is incorrect, the post office will not let parcels with incorrect dimensions through, will issue fines that will be charged to your accounts, which will cause a long delay in delivery, and possibly even a search for the parcel.

Western Bid requirements for the maximum weight:
- the maximum weight of a parcel is 30 kg (bulk or actual)

Dimensional restrictions:
- The length of the largest side should not exceed 175 cm. The length (largest side) + girth of the parcel must be less than 300 cm, where girth = 2*width + 2*height.

Attention: The minimum dimensions of the package sides must be at least 15cm x 10cm x 1cm, otherwise your parcel will not be sent.

The label always shows the weight rounded to the nearest whole number, but the shipping cost is calculated according to the estimated weight.

Please do not wrap the outside of your parcels with plastic wrap - this is prohibited by EU packaging regulations.

Immediately when forming in your personal account, USD.

The total value of the goods in the parcel should not exceed $150. If the amount is higher, a duty will be charged, which must be paid by the sender.

Important: we do not accept goods that are issued as gifts - it must be exclusively commercial cargo.

Parcels up to $150 are accepted for this type of shipment.

All parcels up to $150 are subject to tax (VAT), and above this value, also to customs duties. In most cases, all parcels that have been sold on Ebay/Etsy have an IOSS number and do not require additional payment. This IOSS number must be indicated when filling out the documents.

In case of loss of an uninsured parcel, Fedex pays a compensation of $20.

If you have insurance from Western Bid, the full cost is paid.

The price of insurance is 1% of the total cost of the parcel, insurance is possible at any value of the investment. Read more about parcel insurance here.

In the section "Sent parcels" - "DPD to Europe" you will see the DPD internal number. It will appear when the parcel is sent from the office in Chernivtsi. The field will remain empty until the parcel is sent.

This number will be tracked on this website. You can provide the buyer with a link to the site and the tracking number, and it will be tracked until the buyer receives it.

In order for the product to be tracked on the marketplace, you need to specify an international tracking number. This tracking number will appear on the website when the parcel starts moving.
The barcode that you print for delivery will also contain this number. This is a technical delivery number from Chernivtsi to DPD, it is not tracked anywhere and is only needed to keep track of parcels sent to DPD.

In the section "Sent parcels" - "DPD to Europe" you will see the DPD internal number. It will appear when the parcel is sent from the office in Chernivtsi. The field will remain empty until the parcel is sent.

This number will be tracked on this website. You can provide the buyer with a link to the site and the tracking number, and it will be tracked until the buyer receives it.

In order for the product to be tracked on the marketplace, you need to specify an international tracking number. This tracking number will appear on the website when the parcel starts moving.
The barcode that you print for delivery will also contain this number. This is a technical delivery number from Chernivtsi to DPD, it is not tracked anywhere and is only needed to keep track of parcels sent to DPD.

If you have any questions about any of the sent parcels, you can create a ticket in the section "Sent parcels/My labels to Europe". There, in the "Monitoring" column, you can track the responses of our employees to your ticket.

If you have created a shipment request by mistake, in the "My shipments" section of "DPD to Europe", click the "Request cancellation" button. This function is available until the parcel is sent from the warehouse to the customer.

No, there is no such service.

No, there is no such service.

No, it is not possible.

Yes, to the buyer's door,
1% of the transaction, on loss.

You need to obtain the permit yourself.

The parcel is returned to the European DPD office from which it was sent.

The parcel can be stored in the warehouse for 21 working days. During this time, you need to make a decision regarding this parcel, otherwise it will be disposed of.

There are three options:

The parcel will be automatically disposed of if you do not inform us of a different decision during this time.
You can create and send us a new label to send the parcel to the same or a new recipient.
If the parcel is relevant to the buyer, please specify the address and contact phone number. Create a new label. We will send a request to the carrier to resend the package.
To prevent such situations, we recommend that you track your parcels until they are delivered, which will allow you to contact the buyer in time in case of a delay. In European countries, for example, there is almost no shelf life after a failed delivery, and the parcel is immediately returned.

Return cost: shipping price +45% (the shipment was made at special rates that do not apply to returns). If the return is from a non-EU country, the cost of customs clearance is additionally charged.

Yes, there are such things. Parcels with such items may be confiscated by the customs services or returned to the sender at his/her expense. Before sending your parcels, please familiarize yourself with the list of prohibited items.