ORDER PROCESSING TIME

1 business day

WAREHOUSE COMMISSION FOR THE SENT PARCEL

It is removed at the moment of creating the parcel shipment.
Subject to up to 2 products in the order (+$0.20 for each subsequent unit):up to 0.453 kg - $2.00;
0.453 kg to 0.907 kg - $2.50;
0.908 kg to 1.810 kg - $3.00;
1.820 kg to 4.530 kg - $4.00;
over 4.540 kg - $5.00
The prices are for the parcel excluding boxes and shipping costs (volumetric or physical weight - the calculation is based on the largest value).
You can find out more about shipping rates from a warehouse in the United States by calculating the cost on the calculator.

PACKAGING OPTIONS FOR ORDERING

You can choose a package from the options offered by the warehouse. If our packaging does not fit your needs in terms of size or for any other reason, you need to submit a request to the Support Service for individual packaging selection.

If you have your own packaging, then the goods must be packed in it according to the requirements, or your packaging (boxes/packs) are sent separately from the goods and a separate batch is created for it. In this case, when sending, in your personal account, you select the product and your packaging - then the warehouse worker packs one into the other and prepares it for shipment.

If your packaging is not reliable enough, the warehouse employee has the right to repack the parcel in order to deliver the goods to the buyer properly. The fee for repacking will be charged to your account. The calculator calculates the shipping cost and the final price including repacking and warehouse fees.

CARRIER COMPANIES IN THE USA TO THE END BUYER

USPS, UPS, UPS Economy DDU, FedEx International Priority Export, FedEx International Economy Export, FedEx International Ground One Rate - at the client's choice. Find more information about delivery options here. Please track the movement of parcels after sending them from the fulfillment center - in case of a problem (for example, an incorrect recipient address), you need to create a ticket, and our Customer Support will contact the shipping company to resolve the situation.

Parcels sent by UPS Sure Post or UPS Ground (usually weighing more than 450 g) must be at least 4 cm thick.

When choosing Fedex 2Day delivery, we will use Fedex branded packaging: Fedex Pak, Fedex small box, Fedex medium Box and Fedex Large Box.

In Fedex Pak - use only the courier package. The maximum physical weight cannot exceed 4 kg. Maximum dimensions: 29.85cm x 37.5cm x 12.5cm. The volume (LxWxH) must not exceed 10,000 cm3.

For Fedex Box - maximum dimensions: 44cm x 31cm x 7cm. The maximum physical weight should not exceed 22 kg.

TERMS OF ACCEPTANCE OF GOODS

Up to 2 business days

COST OF ACCEPTANCE OF GOODS

Acceptance of batches is free of charge.

PAYMENT OF DUTY

The limit of duty-free package in one parcel for the USA is $800 USD. If the indicated value of the package is higher than this amount, the duty will be deducted from your account.

Please note! The parcel to the fulfillment center must contain only those lots that are displayed in your personal account. Any circumvention of this rule will result in a complete disconnection of the customer from the Fulfillment Center service.

The estimated value - the one that is taken into account when calculating insurance payments and when calculating customs duties - for one parcel should be up to $800. Up to $800 worth of goods can be sent to one recipient per day (one or more parcels with a total value of up to $800). If the amount is higher, a duty will be charged, which must be paid by the sender. We recommend either setting a price that falls within these limits or sending parcels on different days. The estimated cost of the goods for sending to the fulfillment may differ from the price for which the goods are subsequently put up for sale.

CHECKING THE QUANTITY OF GOODS ACCORDING TO THE ACCOMPANYING DOCUMENTS

Free of charge.

A batch can only contain exactly the same product. For example: red pins and blue pins are two different batches.

If you have the same product, but it does not fit in one box, then you need to make two batches. If different batches fit in one box, you need to pack them in a way that makes it immediately clear that they are two different batches: pack them in different bags/boxes and stick a batch barcode.

STORAGE OF GOODS IN THE WAREHOUSE: MEASUREMENT IN 1 AMERICAN PALLET (40 × 48 × 70 IN OR 1016 × 1219 × 1778 MM)

The subscription fee is charged 30 days after the batch is received. Payment for the number of units remaining after 30 days (and so on every 30 days):up to 0.050 kg - $0.03
0.051 kg - 0.100 kg - $0.06
0.101 kg - 0.200 kg - $0.08
0.201 kg - 0.300 kg - $0.10
0.301 kg - 0.500 kg - $0.12
0.501 kg - 0.750 kg - $0.14
0.750 kg - 1.000 kg - $0.20
1.001 kg - 1.500 kg - $0.30
1.501 kg - 2.000 kg - $0.40
2.001 kg - 3.000 kg - $0.60
3.001 kg - 4.000 kg - $1.00
4.001 kg - 5.000 kg - $2.00
5.001 kg - 6.000 kg - $2.40
6.001 kg - 7.000 kg - $2.80
7.001 kg - 8.000 kg - $3.20
8.001 kg - 9.000 kg - $3.60
9.001 kg - 10.000 kg - $4.00
10.001 kg - 12.000 kg - $5.50
12.001 kg - 15.000 kg - $6.00
15.001 kg - 17.000 kg - $7.00
17.001 kg - 20.000 kg - $8.00
23.000 kg - 26.000 kg - $10.00
26.001 kg - 30.000 kg - $12.00
30.001 kg - 35.000 kg - $14.00
35.001 kg - 40.000 kg - $16.00
40.001 kg - 45.000 kg - $20.00
over 45.000 kg - $45.00
The number of units of goods is taken at the time of withdrawal every 30 days. For example, if 50 units of goods were received in a shipment on January 1, 30 days have passed, and on January 31, 20 units of goods remained in the shipment, the rest were sold and sent to customers, the subscription fee is charged based on 20 units. If you receive 30 units of goods and all of them are sold within 30 days, the storage will be free.

PHOTOS OF GOODS TO CUSTOMERS

Each photo costs $2.00 (minimum 3 units). You can also use your own photos.

GIFT WRAPPING

Upon request, we perform additional services that the buyer may request. One of these services is free gift wrapping - a plastic bag with a thematic coloring.
It can also be a letter with a thank you message to the buyer. You send the text for the message yourself. We can print such text or the phrase "Thank you for your purchase!" for free.
If you wish, you can also make a postcard for $1.00 per piece. It can also contain either the text you send or the phrase "Thank you!" or "Thank you for your purchase!".

SHIPMENTS TO THE WAREHOUSE FROM YOUR SUPPLIERS

To do this, you need to enter information about the goods and batches in your Personal Account, as well as provide your partners from China (or other countries) with barcodes to mark the batches. If the goods arrive at the warehouse without barcodes, our employees will mark them for an additional fee of $50.00 per hour (minimum 30 minutes).

PROCESSING OF RETURNS

In case of returning parcels shipped via FedEx, the carrier will charge a fee for return shipping to the fulfillment center. Your account will be charged. Storage of returned parcels in the warehouse for 30 days is free of charge. The fee for shipping from the return warehouse is $2.00 per parcel. In the case of a combined shipment (several parcels in one) - the warehouse fee remains $2.00, and for each added parcel + $0.20. (The fee will be charged after August 20, 2023) For example: you need to send 3 items in one parcel. In this case, the commission will be $2.40. $2.00 - warehouse fee for sending, 0.40$ - fee for two added parcels. Learn more about working with returns here.

IS IT POSSIBLE TO SEND PART OF THE PARCELS TO CUSTOMERS AND PART TO THE WAREHOUSE IN ONE CONSOLIDATION PARCEL?

There is no such possibility. It is necessary to send a batch of parcels to the warehouse separately (one consolidation parcel can contain goods from different batches, each parcel must have a batch barcode), and separate parcels for customers if you have issued Consolidation Direct. If these parcels are lying together, you will be charged an additional fee of $50 per hour (minimum 30 minutes) for sorting them.

PARCEL INSURANCE

Yes, when delivering from the fulfillment center, there is insurance to the buyer's door, 1% of the total cost of the parcel. Details.
1. UPS MI - the parcel is not insured by default, but you can choose insurance - 1% of the value of the investment.2. UPS Surepost - parcels up to $100.00 are insured by default, when creating a parcel, the customer is charged $0 in a separate transaction to show that the insurance is free.3. USPS Priority - a parcel up to $100.00 is insured by default, when creating a parcel, the customer is charged $0 in a separate transaction to show that the insurance is free.4. Economy DDU - the parcel is not insured by default, but you can choose insurance - 1% of the value of the investment.
In case of parcel loss, Fedex pays compensation up to $100.00
Additionally, you can use the insurance from Western Bid, which compensates the cost of a lost parcel from $100.00 The price of such insurance is 1% of the total cost of the parcel.
Read more in the article about insurance.

WHETHER INSURANCE IS AVAILABLE IN ALL COUNTRIES

Please note that UPS Economy DDU deliveries are usually tracked in only six countries (Canada, China, Israel, Japan, Singapore, and the United Kingdom). Tracking is not available in other countries. Therefore, UPS Economy DDU does not provide insurance against loss during delivery to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, and Spain.

ADDITIONAL SERVICES

You can request any additional services related to the labeling, packaging, and design of your goods. The cost of such work is $50.00 per hour, minimum half an hour.