Knowledge base

How to register

Delivery options for parcels from Ukraine

To which countries express delivery is available

Terms of service

How to send a parcel?

Countries we work with

How to add an item for shipment from your West Parcel account

How to write a product description correctly

Rules for packing parcels

Prohibited goods

How to replenish your account for delivery using PayPal 

How to top up your account for delivery using Payoneer 

UPS Express delivery

Delivery Consolidation Plus

Delivery Consolidation Direct

Delivery of parcels by FedEx (FedEx)

Delivery Nova Poshta Global

Guarantees for shipping

How to use a fulfillment center in the USA

Delivery to Europe from Ukraine via DPD

Parcel delivery options in the USA

How to change the recipient's address

How to check the address of a buyer from the USA

Parcel and cargo insurance

How to use templates when creating Plus and Direct consolidations?

What to do if there are problems with the parcel on the way

Reasons for returning parcels by postal services

How to cancel a label

How to create a return label yourself

Can I send several lots to one recipient's address?

How do I return the balance from my West Parcel account to my Pay Pal account?

IOSS number

Is it possible to return or delay the sent parcel, or change the address while the parcel is in transit?

Is it possible to ship goods to warehouses, prep centers and FBA (Amazon) via UPS Express?

Sending parcels to the addresses of US military units: APO / FPO

Product codes for delivery to EU countries

Warehouse of returns

What is the threshold for duty-free or tax-free importation of goods for recipients of parcels in the US and other countries?

How to notify your customer about duties

Prices and terms of returning parcels from our warehouse (USA) to Ukraine

Goods requiring an export permit and goods prohibited for shipment

Barcode printing service for sending parcels

Import eBay listings to create mailing labels

Delivery from the USA (Miami) is now carried out by UPS instead of USPS

Whether foreign economic activity or customs registration is required 

My employees function