Our customers now have the opportunity to create and print return labels for returning goods to the WB center in Miami or to the address of New Post in the United States (NP Shopping).

You can create a return label yourself only when returning goods from the United States. If you need to return goods from other countries, you can arrange delivery yourself through any courier service to our warehouse address and write to us to accept your goods. If the goods are subject to duties and taxes, you must first contact us through the Support Service and agree on the payment of duties. If this is not done, we will not be able to accept the goods.

As always, the price of the return label from the USA will be visible during the calculation when you enter the dimensions and weight at checkout.

Please note! You cannot cancel the return label yourself!

So be careful when filling in the fields. If you want to cancel the return label, you need to send a cancellation request through the Support Service. The processing time for such requests: 2 weeks. The request to cancel the label itself can be sent only within 14 days from the date of creation.

To create a reverse label, you need to:

1. In the My shipments menu item, select Create parcel/Return label.